interTouch, a subsidiary
of NTT DoCoMo, is a young and innovative technology
company driven by our goals to provide world-class
Broadband Internet solutions to the global hospitality
industry.
We are constantly
utilising advancements in technology to continuously
enhance our products and services. This is why
working for interTouch will provide you with
opportunities to develop your skills and acquire
knowledge about the latest Broadband innovations.
With 14 offices around
the world, we are constantly on the lookout for
talented individuals to join our team. Take up
the challenge to become part of the interTouch
family to enjoy excellent salary and benefit packages
as well as opportunities for travel.
Email your resume and career enquires to recruit@inter-touch.com.
Confidentiality is assured.
Helpdesk/Customer Service Agents
Location: Damansara Heights, Kuala Lumpur
Responsible for providing online telephone support to ensure services are delivered in a timely and efficient manner that meets customer needs and expectations. Receive feedback and respond to customer problems, issues, and requests. Ensure proper documentation, notification, escalation, tracking and follow up on all incidents. Combine demonstrated technical skills with exceptional customer service in daily execution of responsibilities.
Experience/Knowledge Required:
A fresh university graduate with a degree in any discipline and a 'can-do' attitude.
Passionate about customer service and service delivery
A good communicator with multilingual language skills
Driven to continually learn and improve yourself
Able to think clearly about problems and resolutions under pressure then you are the right candidate for the training program
