• A laptop computer running Windows 95/98/2000/NT/XP or Mac OS 7.5 or later
• An Ethernet network card (integrated in the latest computers)
• An Internet browser, such as Microsoft Internet Explorer or Netscape Navigator

Ethernet is one of the widely used local area network access methods. This technology is commonly utilised for Local Area Networks within an office environment. You can normally locate an Ethernet cable attached to a cable holder on the desk in your hotel room. This type of cable is often referred to as an RJ45 connection. The connector at the end of this cable is larger than a standard phone connection and will not fit into your modem port. If you do not have a port on your computer that the cable will fit into, you probably do not have an Ethernet card installed in your computer.

If you have forgotten your Ethernet card or you do not have one installed, you can loan one from the hotel front desk.

Note: If your computer has never been installed with an Ethernet card, you will need to install an Ethernet driver. The hotel can provide you the necessary drivers if they are loaning you an Ethernet card.

As we understand the importance of a swift and easy Internet connectivity procedure to users, we have designed a plug-and-play system specifically for this purpose. All it takes is just three steps for a connection to be established from your hotel room. The following process should be initiated with your computer turned off.

To Connect:

1. PLUG IN the interTouch network connection cable into the Ethernet card of your computer.
2. TURN ON your computer.
3. CLICK ON your web browser to accept the terms and conditions.
   

To Disconnect:

1. Simply unplug the interTouch network connection cable from your computer.
2. Turn off your computer.

• A laptop computer running Windows 95/98/2000/NT/XP or Mac OS 7.5 or later
  
• A Wi-Fi (802.11b) wireless card (either integrated in your computer or via a PC card)
  
• An Internet browser, such as Microsoft Internet Explorer or Netscape Navigator

1. Purchase a pre-paid card from the hotel.
   
2. Turn on your laptop computer.
   
3. Enable your wireless access card on your laptop if it is not already enabled. For Windows XP operating systems, go to "Start" - "Connect to" - "Show All Connections" and right click on the wireless network icon and click on "Enable".
   
4. Look for the wireless network icon located at the bottom right of your computer screen.
   
5. A list of available wireless networks within range will appear.
   
6. Select the one that is named "interTouch network".
   
7. Launch your Internet browser (Internet Explorer or Netscape).
   
8. Select the "Pre-Paid Card" option from the welcome screen if prompted, and enter the User Name and Password which you can obtain from your Pre-Paid Card into the text boxes displayed for this purpose. You can obtain your user name and password underneath the scratch panel on your pre-paid card.
9. Once your user name and password have been entered, click on the "Accept" button to accept the terms and conditions displayed on your browser and the hotel welcome page will be loaded onto your web browser.
   

To Disconnect:
Simply turn off your computer or click on the "Stop" button displayed on your computer screen within the timer page. Otherwise, you can just turn off your computer and the network connection will be terminated upon shut down.

(Please note that closing your application will not end your session and time will continue to be deducted from your Pre-Paid Card).

Wireless access points are strategically placed throughout the hotel creating "hot spots" from which a wireless enabled laptop or PDA user may utilise to access the Internet. Access to the service is through the use of a pre-paid card, which can be purchased from the hotel. Usage value is tabulated based on a countdown of the remaining access time available on the pre-paid card. The pre-paid card will expire when all the time has been used up from the first login. Also, the pre-paid card can be used at any location worldwide offering wireless Internet access powered by interTouch.

We recommend that "File Sharing" and "Print Sharing" options be disabled whenever a secure connection is made through a Virtual Private Network (VPN) to a home office.

The interTouch system provides you with Internet access speed that is significantly faster than a regular modem connection and is comparable to other local Broadband Internet access options. Once your data leaves the hotel and reaches the Internet, the speed will vary depending on network traffic and carrier speeds.

interTouch has implemented considerable measures to ensure that guests are not at risk from other guests by virtue of them being on the same local area network. We fully support major VPN technologies and network access facilities. Furthermore, our Network Operating Centre monitors network traffic around the clock to ensure optimum allocation of network resources through our infrastructure.

We recommend the use of a Virtual Private Network (VPN) for increased security when connecting to a corporate office. As the Internet is a public resource that is exposed to inherent security risks, it is highly recommended that you keep your virus definitions and security patches for your operating system up to date for optimum protection against newly released viruses.

The interTouch solution has an unprecedented ability for getting guests connected on the first attempt without the need to make any alterations to their computer settings. However, should you encounter any problem in using the interTouch system, our Customer Support Service is available 24 hours a day, 7 days a week.

No. The interTouch system is compatible with your Internet Service Provider (ISP) or company email system and should work with your current configuration settings.

Note: You can only send and receive email after accepting the interTouch purchase terms from within your Internet browser.

The cost for an unlimited Internet connection per day varies amongst countries. In most cases, access is billed per minute with a capped rate of a 24-hour block allowing you to stay connected for as long as you want. The 24-hour block starts from the point when you accept the purchase terms until the same time the following day. For example, if you accept the purchase terms at 6pm, your 24-hour day will end at 6pm the following day. You can stay permanently connected or disconnect and reconnect as many times as you like during the 24-hour period without being charged more than the capped rate.

In order to make a purchase of the interTouch Internet service, simply launch your Internet browser. The cost of the purchase and purchase terms will be displayed. You will not be charged unless you accept the purchase terms.

If you should encounter any difficulties with the interTouch system, please contact our Customer Support Service.

interTouch's Customer Support service is complimentary and available 24 hours a day, 7 days a week. Please note that a local call charge may be applicable for some hotels.

Yes. The interTouch system supports the major VPNs in use today. For more information about interTouch's VPN technology, click here.

Yes. The interTouch system is available in conference and meeting rooms where the event organiser has opted to subscribe to the interTouch Multi-Connect service.

interTouch is provided in hotels around the world. For a list of hotels offering interTouch Broadband Internet access, please visit our Hotel Locator for detailed information.