Providing Broadband Internet access for guests on a visitor usage basis is not as simple as it may seem to be. As your guests use a wide variety of hardware and software platforms and network configurations to access the Internet, a Broadband Internet access solution deployed must be able to cater to all possible permutations and situations successfully.

A facility is required to allow your guests to connect to the Internet without any modification of computer settings or software downloads. The facility must also be able to communicate with your property management system so that usage billing will be reflected within room charges. In addition, Internet access must be compatible with all major Virtual Private Networks and support roaming providers. Customer support is also critical and must be available 24 hours a day 7 days a week in multiple languages. Network monitoring, 24 hours a day, 365 days a year, is a key factor for the success of the Broadband Internet service.

In summary, a specialised provider whose core focus is on delivering fast, convenient, reliable and secure Broadband connectivity to hotel guests is required. interTouch has been providing Broadband Internet access solutions since 1998. We offer extensive experience and geographical coverage, flexible technology platforms and business models as well as dedicated customer support, network stability and security.

Hotel and "Hot Spot" Locators: A key part of the interTouch web site is our Hotel Locator. The locator provides business travellers and meeting planners with access to specific hotel information. Additionally, hotels that provide interTouch wireless Internet access services are listed on major Internet hot-spot locators. This works to drive guests with Wi-Fi enabled devices to interTouch partner hotels

Roaming Partners: interTouch has entered into partner roaming agreements, hence allowing hotel guests to utilise the speed and security of interTouch services at your hotel. These roaming agreements help to drive corporate room nights to your hotel.

Partner Marketing: interTouch works with partners such as Cisco and iPass to promote awareness and to develop broader value recognition for the Broadband Internet service available at our partner hotels.

Joint Marketing: interTouch works with you to launch our services, create and run tailor-made programs and also to continually promote the Broadband Internet access service. Proven results are evident in increased Broadband Internet usage, rise in revenue and repeat guest stays.

In order to protect corporate information when data is accessed from travelling employees through the Internet, many corporations have implemented security measures, such as the setting up of Virtual Private Network facilities for external access. Therefore, it is crucial that your hotel's Broadband Internet service is equipped with the ability to support major VPNs.

This is as if your guests are not able to gain access to their corporate networks or emails via your Broadband service, then your facility would be of no use to them. VPN access is paramount in your strategy to help your guests stay productive even while travelling.

The interTouch solution has passed a rigorous testing regimen to ensure service availability as well as interoperability with major VPNs. Your guests will be assured of obtaining a secure connection to their corporate networks from your hotel.