|
|
Who
is interTouch? |
 |
| |
interTouch is the
leading provider of fast, convenient, reliable
and secure wired and wireless Broadband services
to business travellers across Asia Pacific,
China, the Middle East, Africa and Europe. interTouch
currently provides wired and wireless (using
Wi-Fi) Broadband Internet access in over 70,000
hotel rooms, conference and meeting facilities,
airline lounges and serviced apartments in 38
countries.
|
| |
|
|
| |
|
|
What
kind of services does interTouch provide for
meetings and conferences? |
 |
| |
It doesn't matter
if you require Broadband Internet connection
for an hour to facilitate a web cast, or multiple
connections for a five day training event for
100 people. The interTouch Broadband access
service has been designed to meet customer requirements
through our wired and wireless Broadband Internet
connectivity services. On top of these services,
interTouch also provides web casting and video
conferencing services, as well as an assortment
of other value-added services to be made available
in the near future.
|
| |
|
|
| |
|
|
Is advance
notice for installation required? |
 |
| |
Advance notice for
usage requirements is generally not required,
as our interTouch equipment to support these
services are always ready for use. However,
we would encourage you to run a test on the
system before your conference commences so that
you can be sure of a smooth-running system before
your participants are present. This can be done
to a pre-testing arrangement set up with the
hotel staff. Additionally, if you do encounter
any connectivity challenges, interTouch will
be available to meet your queries as and when
they are required.
|
| |
|
|
| |
|
|
What equipment
is needed to use the interTouch Broadband Internet
service? |
 |
| |
If a wired connection
is used, meeting and conference users will only
require a computer laptop that is equipped with
an Ethernet network card to gain access to the
interTouch Broadband Internet service. Alternatively,
for wireless connections, a Wi-Fi enabled computer
laptop would be required for access. Any additional
equipment for meeting and conference Internet
access facilities will be provided by interTouch.
|
| |
|
|
| |
|
|
How do
I use the interTouch system? |
 |
| |
Your
delegates will just need to follow these simple
steps to connect to the Internet. They should
initiate the following process with their computer
turned off.
To connect via
a wired connection in a meeting room:
- PLUG IN
the interTouch network connection
cable into the Ethernet card of your computer.
- TURN ON
your computer.
- CLICK ON
your web browser to accept the terms and conditions.
To Disconnect:
- Simply unplug
the interTouch network connection
cable from your computer.
- Turn off
your computer.
To connect via
a wireless connection in a meeting room:
- Purchase a pre-paid
card from the hotel.
- Turn on your
laptop computer.
- Enable your
wireless access card on your laptop if it
is not already enabled. For Windows XP operating
systems, go to "Start" - "Connect
to" - "Show All Connections"
right click on the wireless network icon and
click on "Enable".
- Look for the
wireless network icon located at the bottom
right of your computer screen.
- A list of available
wireless networks within range will appear.
- Select the one
that is named "interTouch network"
- Launch your
Internet browser (Internet Explorer or Netscape).
- Select the "Pre-Paid
Card" option from the welcome screen
if prompted, and enter the User Name and Password
which you can obtain from your Pre-Paid Card
into the text boxes displayed for this purpose.
You can obtain your user name and password
underneath the scratch panel on your pre-paid
card.
- Once your user
name and password have been entered, click
on the "Accept" button to accept
the terms and conditions displayed on your
browser and the hotel welcome page will be
loaded onto your web browser.
To disconnect:
Simply turn off your computer or click on the
"Stop" button displayed on your computer
screen within the timer page. Otherwise, you
can just turn off your computer and the network
connection will be terminated upon shut down.
(Please note that closing your application will
not end your session and time will continue
to be deducted from your Pre-Paid Card).
|
| |
|
|
| |
|
|
What
can the interTouch service do for my conference
delegates? |
 |
| |
With Broadband Internet
access available at their fingertips, your delegates
will gain access to resources and information
as well as access their email or connect their
corporate networks, even while attending a conference.
Apart from that, information and resource sharing
amongst delegates in the conference as well
as the usage of printing services will help
to facilitate a more productive conference event.
Essentially, conference delegates will be more
productive than ever before with the ease of
interTouch's "plug 'n' play" solution
within a conference setting.
|
| |
|
|
| |
|
|
How
do I arrange for interTouch services at my next
conference? |
 |
| |
- Use the Hotel Locator to find a venue that
has interTouch installed.
- Contact their conferencing department and
inform them of your requirements of interTouch
Multi-Connect services during your next conference
or meeting.
- Notify your attendees and presenters to
bring their laptops and network cards. Your
hotel contact and interTouch will do the
rest. (Your hotel contact can provide you
with information on cost effective options
and pricing).
|
|
|
| |
|
|
Who can
we call if we need help? |
 |
| |
interTouch provides
a complimentary Customer
Support Service 24 hours a day, 7 days a
week. Please note that in some hotels, a local
call charge applies.
|
| |
|
|
| |
|
|
Will
my delegates be able to access their corporate
Virtual Private Network (VPN) using the interTouch
service? |
 |
| |
Yes.
The interTouch service supports major VPNs currently
in use in the market. |
| |
|
|
| |
|
|
Where
are interTouch enabled hotels located? |
 |
| |
We partner with
hotels across Asia Pacific, China, the Middle
East, Africa and Europe. For a listing of hotels
that provide Broadband Internet powered by interTouch,
please visit our Hotel
Locator.
|
| |
|
|
| |