What are the typical data access speeds of interTouch's Broadband system?

The interTouch network access performance is significantly faster than a regular modem connection and is comparable to other local Broadband Internet access services. Once data packets leave the hotel network and travels through the Internet network, transfer speeds will vary depending on the network traffic and carrier throughput.

Is the interTouch Broadband network secure?

interTouch has taken considerable measures for protection and security within the interTouch network for Broadband Internet access. However, is it a fact that the Internet is a public network and would be inherently insecure. You should therefore ensure that you have taken adequate measures to secure data transfers through the Internet, either the use of corporate VPNs or third party encryption software.

Do I have to change any settings on my computer in order to use the interTouch system?

You are not required to modify any computer settings in order to use the interTouch Broadband solution. When the Connection Instructions has been performed and still does not allow you to gain access to the interTouch's system, kindly contact our Customer Service Support (toll-free) for immediate assistance. This service is available by phone 24 hours, 7 days a week. Do note however that local phone charges are applicable in some hotels.

Who can I call if I need help in accessing interTouch's Broadband services?

Should you encounter any difficulties with the interTouch Broadband access, please contact our Customer Service Support (toll-free). This service is available by phone 24 hours, 7 days a week. Do note however that local phone charges are applicable in some hotels.

What is Ethernet and will it work with my computer?

Ethernet is the most widely used local area network (LAN) access method.

In order to determine if your laptop PC is equipped with the right network hardware to connect to the interTouch network, you will need to check the availability of an Ethernet card in your laptop PC, by identifying the size of the card's cable port, which is wider than a phone or modem cable port.

If you do not have an Ethernet card, you could probably loan one from the hotel front desk during your stay.

How do I use interTouch Connect?
As we understand the importance of a swift and easy Internet connectivity procedure to users, we have designed a plug-and-play system specifically for this purpose. All it takes is just three steps for a connection to be established from your hotel room. The following process should be initiated with your computer turned off.

To Connect:

1. PLUG IN the interTouch network connection cable into the Ethernet card of your computer
2. TURN ON your computer
3. CLICK ON your web browser to accept the terms and conditions

To Disconnect:

1. Simply unplug the interTouch network connection cable from your computer
2. Turn off your computer

Can't connect?
Click here for details of our 24-hour toll-free phone support service.

Can I access my company network by using interTouch's Broadband network?

Yes, you can do so if your company has a Virtual Private Network (VPN) and your Network Administrator has loaded the VPN client software onto your laptop for VPN connection. interTouch system supports all major VPNs brands by Microsoft, Cisco and Nortel.

Do I need to configure my e-mail settings to send and retrieve e-mails?

For corporate e-mail usage, you are not required to modify any configurations once the settings within your laptop have been configured for global use. Please consult your system administrator before your departure or you can always contact our Customer Service Support (toll-free) for assistance. This service is available by phone 24 hours a day, 7 days a week. Do note however that in some hotels, local phone charges are applicable.

NOTE: You can only send and receive emails after you have agreed to the interTouch Acceptance page displayed on your Internet browser.

How does the interTouch network system work?

interTouch's Broadband network uses a proprietary Visitor-Based Network (VBN) technology to provide guests with Internet access without having to re-configure their systems.

When a guest logs on to the interTouch Broadband network for the first time, our server verifies the computer location and displays an automatic Acceptance page. Upon acceptance, the guest is enrolled for the service, the hotel information page appears and then the guest will be able to access the Internet.

Once the 24-hour period ends, the guest's access to the Internet will be disabled and the Acceptance page will then be redisplayed.

What are the charges for interTouch network connectivity services?

Bills are automatically calculated based on the duration that the guest remains connected to interTouch's network, and will be listed in the guest folio for the room. Guests will receive these bills upon check-out.

To terminate a connection, a guest must unplug the interTouch network cable or turn off his or her laptop PC.

The charges for interTouch Broadband services vary between hotels.