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| Why
interTouch |
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| interTouch
is the leading provider of fast, reliable, secure
wired and wireless Broadband connectivity, communications
and applications to business travellers. Catering
to millions of connections each year, interTouch's
Broadband services are available in thousands of hotel
rooms, serviced apartments, conference facilities,
airline lounges as well as a variety of work environments
for mobile workers. |
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| A
partnership with interTouch ensures that the travel
experience for your guests is enhanced. Our business
model ensures great flexibility and convenience for
you to enjoy additional revenue streams generated
from our services offered within your hotel. |
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| interTouch
offers extensive experience and geographical coverage,
flexible technology platforms and business models
as well as dedicated customer support, network stability
and security. |
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| Experience |
|
| We
have served the hospitality industry since 1998 and
provide complete Broadband Internet solutions inclusive
of installations, on-going multi-lingual support,
pro-active network monitoring and account management
services. |
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| First-time connect rate |
|
| interTouch boasts a first-time connection rate of 96%, unrivalled by anyone in the industry |
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| Security |
|
Security
is critical for business travellers and therefore
a secure Broadband link to their corporate offices
is of paramount importance. interTouch's secured
architecture ensures that the guests are protected
from any third-party intrusion within our network.
Our solution fully supports the major Virtual Private
Network (VPN) standards in use today, thus allowing
your guests to securely connect to their company's
network via the interTouch service.
interTouch's customers are assured of network security features that are credibly tested and verified through HP's assessment and evaluation of the iBIS solution.
|
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| Regulatory Compliance |
|
| interTouch enables you to conform to legal requirements as our system is able to track website visits and block blacklisted websites, as required by certain jurisdictions |
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| Global provider |
|
| As a provider with global reach, we have the infrastructure and know-how to support the needs of your international clientele, such as multi-lingual Helpdesk support, and to provide consistency of experience for your guests throughout your group of hotels |
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| Unrivalled
Customer Service |
|
| Our
exceptional service in interTouch sets us apart from
the other providers in the market. All calls made
by your hotel guests to our help desk are taken care
of by our professionally trained customer service
agents. |
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| Each
of your guests or hotel representatives has access
to our helpdesk located within the interTouch's Global
Operations Centre. Our toll-free helpdesk provides
multi-lingual support with customer service agents
who are fluent in Cantonese, English, Japanese, Korean,
Malay, Bahasa Indonesia and Mandarin. Our helpdesk
support operates 24 hours a day, 7 days a week. |
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| Furthermore,
we provide proactive network monitoring, dedicated
in-country engineers for on-site technical support
as well as a dedicated account manager for each of
our customers to ensure optimum network performance.
Your account manager will provide training for your
staff and work with you on marketing and promotional
programs to ensure the success of the service in your
hotel. |
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| Flexibility |
|
| Flexibility
in our technology solutions and business models are
key attributes within the service packages that we
offer to your hotel, regardless of size or location.
Amidst the constant changes in technological enhancements,
interTouch provides you with a platform that is enabled
for the delivery of future services to your guests. |
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| Geographical
Coverage |
|
| interTouch
services are available over a wide area of coverage
throughout Asia Pacific, China, the Middle East, Africa,
Europe and The Americas. We provide fast, convenient
and reliable wired and wireless Broadband Internet
access in over 120,000 hotel rooms, conference and
meeting facilities, airline lounges and serviced apartments
in 45 countries worldwide. To find out where interTouch enabled hotels are,
check Hotel
Locator. |
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| Financial
Stability |
|
| interTouch
is a wholly owned subsidiary of NTT DoCoMo, Inc, which
is one of the most mature and financially stable service
providers in this market. |
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